What Warranty Do Your Neon Signs Have?
We discuss the warranties we include with all of our LED Neon signs.
Warranties for Indoor Signs?
All of our signs produced for indoor use, and their electrical components (transformers, AC Plugs and Dimmers) include a 2-year warranty* valid from the date of dispatch. (*2-year warranties apply to all indoor signs purchased from June 2023, all signs purchased prior to that sign carry our regular 1-year warranty.)
If you have any issues with your product or suspect that you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for either how to return your goods for repair or replacement or provide replacement electrical components upon establishing the issue.
The fastest way for us to establish any issues is to send photos and a brief description of the issue so that we can get it solved for you as soon as possible!
One of our LED Neon signs in use in an indoor setting.
We use our LED Neon signs outdoor for many uses, including illuminating poster boards.
Warranties for Outdoor Signs?
All of our signs produced for use outdoors and their electrical components (transformers & AC Plugs) include a 1-year warranty valid from the date of dispatch.
If you have any issues with your product or suspect that you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for either how to return your goods for repair or replacement or provide replacement electrical components upon establishing the issue.
The fastest way for us to establish any issues is to send photos and a brief description of the issue so that we can get it solved for you as soon as possible!
What is your returns policy?
Returns aren't available on any of our signs. You can however reach out if the sign is faulty or defective for a repair or full replacement, this is covered under warranty but only applies to naturally occurring damage.
You may return most defective or damaged signs within 20 days of delivery for a replacement, if we have instructed you to do so. We will then endeavor to replace or repair the sign in as timely a manner as possible.
You should expect to receive your repaired or replaced sign within four weeks of giving your package to the return shipper, however, in many cases you will receive your repaired or replaced goods faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes us to repair or replace your goods (14 - 21 days). As we make everything by hand from scratch replacements can sometimes take a little time to complete.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
A section of this LED Neon sign has faulted, we can repair sections like this under warranty.